Dear Telx Customers & Partners,
Hi there, I'm Daniel Wolfe, VP of Information Tech, HR, and Administration. You’re probably wondering from my lengthy title, "What does he actually DO?" Well, simply put, I spend a lot of time thinking about what makes good companies into excellent, world-class organizations. I joined Telx almost two years ago and since then I've been working to apply all of that good thinking to concrete business process and systems improvements. I've spent the last 12 years leading systems improvement initiatives at a variety of global organizations.
In world-class organizations much thought has been applied to refining all of the potential "touch points" which a customer encounters. This means efficient business processes across the entire customer service lifecycle. It's the care with which an order is handled, the accuracy of a customer's invoice, and the timeliness in completing technical support and customer service requests. At Telx, we are implementing systems and process improvements in areas that we know our customers and partners will feel. We are enhancing our ordering and billing, technical support, inventory tracking, and facility access systems. At Telx, when we talk about certification programs like SAS 70 and ITIL, we approach these initiatives as true business improvement programs, beyond mere certification.
You may have noticed recently that the format of your Technical Support Ticket (TST) invoices has changed. This is part of an overall effort to streamline our end-to-end TST process for customers. Telx customers are now able to enter TSTs directly in the Telx portal and we encourage this for all customers. This will ensure that your TST is routed as quickly as possible, and you will receive a tracking number and email updates immediately.
Regarding SAS 70 and facility access management, all Telx customers have recently received a letter requesting to update authorized access lists. It goes without saying that security is a major focus at Telx. At the heart of security at Telx is maintaining up-to-date authorized access lists for all of our colocation customers. Our new access list format enables you to specify which contacts at your organization should be permitted to access Telx facilities, place orders, and request technical support. It is essential that we always have the most updated access list for your organization on file. If you are not sure if you received the new access list template, simply send an email to access@telx.com requesting to update your access list. We will gladly send you the new format.
To sum it all up, I would like to personally thank you for choosing Telx for your colocation and interconnection needs. By selecting Telx you have chosen a partner who is willing to invest in all of the processes that make for outstanding customer service and support!
Yours truly,
Daniel Wolfe
News in Brief | News in Brief |
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September 29, 2009 September 22 , 2009 September 17, 2009 September 15, 2009 August 12, 2009
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June 25, 2009
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A Warm Welcome To Some of Our New Customers Below. For a full list of customers please click here
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CFN Services
CFN Services, the Low Latency Leader, is a managed telecom infrastructure services company providing network services for the Enterprise, Public Sector and Carrier Markets, specializing in network design, planning, deployment, and managed services, including:
- Ultra-low latency networking
- Global and Regional network design and cost optimization
- Distributed Network Design and Consulting
- Mobile backhaul solutions
CFN Services specializes in Data Center optimization ensuring the long haul network enhances the Enterprise distributed network strategy. CFN Services leverages FiberSource®, a global knowledge-based platform that can view all available dark and lit fiber, collocation, and lit buildings; providing the ability to quickly identify and design ultra low latency and optimized Mobile Backhaul solutions. To learn more about how CFN Services can ensure you are Optimizing the Power of your Network contact info@cfnservices.com or 703-788-6633.
Network 602, LLC.
Started in 2000 by local Phoenix residents, Network 602 (www.network602.com) is formed from IT professionals and long time industry experts. We have over 20 years experience in IT, networking, hosting and related fields.
At Network 602 we cater to customer's needs. Being local to Phoenix, Arizona allows us to provide an unparalleled level of support to our customers. If you are a customer from outside of the Valley you have nothing to worry about as we treat every piece of hardware and every server as if it is our own. We are proactive with our monitoring and maintenance and offer many solutions for even an out of town customer.
Genesis Networks 
New York - Sept. 18, 2009 - As the US Open tennis tournament finishes, Genesis Networks is wrapping up an entire Grand Slam tennis season of customerized transmission service. Following extensive on-site transmission from the venues in Melborne, Australia, Paris, France and London, England, Genesis managed 32 outbound feed for the fourth grand slam in Flushing, New York. Read More...
Genesis Networks operates one of the world's most advanced video fiber networks, providing service across 70 cities on five continents. Genesis Networks provides broadcasters, cable networks, production companies, and corporations with high-quality customized global video transmission services that are reliable, flexible, and affordable. The Genesis Networks platform is a next-generation, IP-based fiber and satellite video network with cutting-edge switching and compression technologies. Read More...
IntelletraceThe Data and Internet Telecommunications Experts:
DS3, OC48, MPLS, GigE, OC12, OC3 - International & Domestic
Intelletrace offers you the best Carrier suited to your specific requirements at price levels that you are unable to secure on your own.
There are numerous options, through various carriers, available to you in deploying your network and it’s our responsibility to inform you of what’s available. Because we provide connectivity from virtually every carrier, we are not
biased with any carrier when providing you our proposals.
For more information visit www.intelletrace.com
Partner Tel - Channel Partner
PartnerTEL is one of the country’s largest, independently-owned providers of telecom consulting, procurement and managed services. Focused primarily on mid-sized enterprises, PartnerTEL helps businesses tackle the strategic, operational, support and cost-containment challenges surrounding their communications services.
PartnerTEL works strategically with TELX to provide its clients a complete premier resource for interconnection related collocation, technical support and value added services in the most secure and reliable facilities in the United States for all new and existing customers mission critical operations.
PartnerTEL leverages its extensive carrier diversity and dedicated carrier networks to create the most effective cost solution possible for its clients, while maintaining superior support, infrastructure and service.
Please Contact Ben Cooper at PartnerTEL for more information on how we can help your business survive, strive and succeed in today’s economic environment. Ben Cooper, PartnerTEL – Vice President bcooper@partnertel.com – Direct: 404 978 4426
Telx's 56 Marietta Street, Atlanta, Georgia The Southeast’s Largest Concentration of Telecommunications Companies
Atlanta GA is a major interconnection point from Florida to New York and Telx's building at 56 Marietta Street sits on top of most of this fiber. 56 Marietta is a 160,000 SF fully-dedicated carrier-hotel/interconnect colocation facility that is home to the Southeast's largest concentration of telecommunication companies. Telx's Atlanta data center offers colocation, interconnection and access to the Telx Internet Exchange and Telx Virtual Xchange. In addition, Telx is the “go-to” operator of the 25,000 SF Meet-Me-Room within the building.
Contact 56mariettapromo@telx.com to schedule a tour or for more information.
36 North East 2nd Street, Miami, Florida 
The Gateway to the Americas
36 N.E. 2nd Street offers redundancies in power, environment, connectivity and security. Located in downtown Miami, 36 NE 2nd Street is structurally designed to withstand natural disasters. The building is outside the FEMA 100-year designated flood zone and outside the Miami-Dade hurricane evacuation zone. The building is a leading Category 5 hurricane international gateway for South American and Latin American international voice, video and data.
Contact miamipromo@telx.com to schedule a tour or for more information.
TIE is the Telx peering exchange and allows the efficient interconnection of providers with Internet traffic. We have recently added TIE in Dallas and New York metro to TIE in Atlanta and Phoenix.
New York is an underserved and fragmented peering marketplace. However, New York is the key gateway in the US with the largest community of US, European, Asian and South American providers. Telx runs the largest, world class carrier neutral interconnection site in New York, so adding a cost effective peering exchange make sense. The New York Metro Exchange, TIE – New York, is located in both 60 Hudson Street and 111 8th Avenue. It fills a critical void in this region. Telx supports this metro exchange with 24 hour service and connectivity between 60 Hudson and 111 8th Avenue.
Bryan Street in Dallas has 80+ service providers who can now connect together. Prior to TIE- Dallas, there was no peering exchange at Bryan Street. Adding peering here improves the services that Telx can offer these service providers.
TIE now has 70 participants between all our exchanges and we continue to grow. Some new peers include Internap Network Services, Integra Telecom, Edgecast and Paetec Communications.
In October, to better support our participants, Telx will release our next generation TIE participant portal. The portal included tools to aid participants in establishing peering and managing their ports.
If you want to know more about TIE go to TIE.Telx.com.
COMPTEL - October 11th - 12th, 2009 - Orlando, FL
Click here to schedule a meeting
FIA FUTURES & OPTIONS - October 20th - 22nd, 2009 - Chicago, IL
Click here to schedule a meeting
TELX & CC-SPEED FIA RECEPTION - October 20th, 2009 - Chicago, IL
Invite Only - Click here to qualify for an invitation
SUPERCOMM - October 21st - 24th, 2009 - Chicago, IL
Click here to schedule a meeting
TOURS OF 350 CERMAK - October 22nd - 23rd, 2009 - Chicago, IL
Click here to schedule a tour
CNX-3 - October 26th - 27th, 2009 - Frankfurt, Germany
HKConnect - October 29th - 30th, 2009 - Hong Kong, China
CLOUD COMPUTING CONFERENCE - November 2nd - 4th, 2009 - Santa Clara, CA
INTEROP - November 16th - 20th, 2009 - New York, NY
Click here to schedule a meeting