Remote Eyes and Hands Service
Whether you’re an international telecom provider expanding your network into the U.S. or an enterprise customer deploying applications in off-site data centers, you can count on Telx®. That’s because we’ve got you covered with our Remote Hands Service.
Remote Hands services include 24x7x365 support for:
- Installation and provisioning of equipment and infrastructure
- Troubleshooting circuits, loops and fiber
- Troubleshooting hardware and software
- Custom configuration and installations
- Assisting with other technical issues
Our experts are located throughout our 15 strategically located colocation facilities and have a thorough knowledge of the buildings and networks within each location. With both on-site and on-call resources at your disposal, Telx is the ideal outsourced solution for helping you manage your operations.
Remote Hands Package Options
Telx provides Remote Eyes and Hands Packages based on commitment levels at discounted hourly rates starting in two hour bundles.
- Platinum includes 10 hours of On-Call support
- Gold includes 5 hours of On-Call support
- Silver includes 2 hours of On-Call support
- Standard: no commitments
Existing Customers – Sign up for the Remote Hands Package, Save Money Now
Send an email to us at
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or contact your account manager for a quick evaluation of whether you qualify for one of the service plans above based on your current usage.
New Customers – Try us out
Contact us with your specific requirements today and we’ll customize a plan that’s right for your business.
