Telx understands the responsibility it has in keeping its customer’s mission critical operations safe and secure. Telx takes this obligation very seriously. For that reason, Telx is committed to ensuring the highest possible levels of security in all of its interconnection and colocation facilities across the United States. As such, Telx has implemented security procedures designed to ensure that access to Telx facilities is tightly controlled. While at times extra security measures may seem inconvenient, we know that our customers appreciate the level of security and restricted access we require across all facilities.
At the heart of access management at Telx is the Customer Access List. Telx maintains an access list database of contacts for each customer with details specifying contact information and permissions.
The purpose of this contact database is twofold:
- To maintain customer contact information for notification and escalation purposes
- To store access rights indicating the contact’s permissions to enter Telx facilities and/or request billable services
Each contact in the access list database is recorded with the following information:
- Contact information (email, phone, title, etc.)
- Escalation level (if applicable, 1/2/3)
- Administrative user (if applicable)
- Facilities which the contact has access to enter
- Authorization to request billable services (place orders)
- Validity dates for the contact (relevant to contractors or guests)
Telx Customers are proactively contacted regularly to ensure that their access lists are accurate and up to date.
Telx’s Security Umbrella
For Telx, security is not an issue, it’s an allegiance. In each area of our business we strive to identify risk and threats prior to an incident. To achieve this, Telx provides the following in its 15 locations.
- Reliability and Uptime: 99.999% facility uptime service level agreement
- Power Availability: New high performance data center sites provide power and cooling densities up to 200 watts per square foot
- Redundancy: N+1 redundancy for UPS, generators, power distribution, and cooling. Self-contained, industrial strength power and Heating Ventilation, and Air Conditioning (HVAC).
- Safety: 24/7 continuous environmental control monitoring and alerts, dry pipe fire suppression system. Fire extinguishing systems and alarms.
- Security: 24/7 security management and site access controls, customer door locks, closed-circuit television monitoring, camera and alarms. Secure access to customer equipment.
- Service: Centralized command and control of SAS 70 Type I and II certified standard process and procedures across all data center sites
- Personnel: Adherence to published safety requirement and procedures
Telx Ensures:
- Rapid response capability
- Consistent updates and communications as core deliverable
- Insightful Reporting
- Your liaison with law enforcement
- Practical, effective methodology
- Operation assessment to address real issues
- Remediation Assistance available
- Certified, experienced security personnel
- Policy, process and compliance review
SAS 70 Type 1 Compliance
Telx is SAS70 Type 1 Compliant in the following locations:
- New York City
60 Hudson Street, New York, New York
111 Eighth Avenue, New York, New York - Clifton, NJ
100 Delawanna Avenue, Clifton, New Jersey - Atlanta
56 Marietta Street, Atlanta, Georgia - Chicago
350 East Cermak, Chicago, Illinois - Dallas
2323 Bryan Street, Dallas, Texas
8435 North Stemmons Freeway, Dallas, Texas
SAS 70 Type 2 Compliance
To better serve our customers need, Telx will be SAS70 Type 2 Compliant in the following locations as of March 31st 2010:
- New York City
60 Hudson Street, New York, New York
111 Eighth Avenue, New York, New York - Clifton, NJ
100 Delawanna Avenue, Clifton, New Jersey - Atlanta
56 Marietta Street, Atlanta, Georgia - Chicago
350 East Cermak, Chicago, Illinois
600 South Federal Street, Chicago, Illinois - Dallas
2323 Bryan Street, Dallas, Texas
8435 North Stemmons Freeway, Dallas, Texas - San Francisco
200 Paul Avenue, San Francisco, California - Los Angeles
600 West 7th Street, Los Angeles, California - Miami
36 North East 2nd Street, Miami, Florida - Phoenix
120 East Van Buren Street, Phoenix, Arizona
Physical and Environmental Security
Telx colocation centers offer premier conditioned space, state-of-the-art access control and surveillance systems. Telx Meet Me Rooms and colocation centers provide a managed, network-neutral, secure environment for Core Interconnection networking elements. Access to Telx colocation and interconnection centers, including Meet Me Areas, is controlled by building security and badge access systems, as well as biometric systems to prevent unauthorized users from entering the facility. The facilities are physically segregated from general building access.
Uninterruptible Power Supply (UPS) units are located inside the facilities. Municipal electricity powers the building, which powers the UPS system. The primary UPS is monitored daily and performance results are monitored. All Telx facilities are equipped with generator backups that automatically supply power to Telx facilities the event of a commercial power failure. Maintenance contracts are in place to ensure the equipment is maintained to the equipment vendor’s specifications.
Telx regimented preventative maintenance program is designed to ensure facility availability. This is accomplished through our comprehensive maintenance of Power, HVAC, Fire Suppression, & Security Systems supporting all Telx facilities. The scope of Telx preventative maintenance is based on a combination of manufacture recommended guidelines while customizing these guidelines to our customer’s actual utilization of the infrastructure. Performed by certified technicians & partners, Telx performs inspections & maintenance on over 200 components on these mission critical systems daily, bi-monthly, monthly, quarterly, tri-annually & annually. These inspections allow Telx to maintain the highest levels of quality & availability.
Colocation and interconnection facilities are equipped with surveillance cameras located at strategic areas within each facility. Surveillance recordings are maintained for a minimum of 30 days on DVR. Environmental equipment including HVAC, UPS, PDUs, generators, adequate lighting and fire suppression are also present at each facility. In addition, this equipment is maintained at scheduled intervals.
Fire, smoke and water detectors are installed throughout the facilities. Air conditioning units in Telx’ facilities are maintained separate from and independent of the building’s general air conditioning systems and maintain temperature and humidity conditions appropriate for hardware.
Problem Management
Telx maintains documented problem resolution policies and procedures for its colocation and interconnection environment.
Technical Support
Telx provides dedicated customer technical support service, 24x7x365, to ensure the highest level of customer care. All Telx installations are performed to comply with or exceed the International Telecommunication Union (ITU) industry standards.
